Terms & Conditions Terms and Conditions of Sale and Attendance ("The Conditions")

Date of creation: March 2025

1. DEFINED TERMS

1.1. “We”, “us” and “our” means F A Gates & Son Ltd (Gates Garden Centre), a company limited by guarantee, registered in England and Wales with company number 03691840, whose registered address is Westwood House, 78 Loughborough Road, Quorn, Loughborough, LE12 8DX;

1.2. “You” and “your” means the person from whom we receive an order for tickets;

1.3. “Ticket” means a ticket offered for sale by us for attending a performance of any kind at our big top and “Tickets” will be construed accordingly;

1.4. “Contract” means the contract between us and you formed in accordance with Conditions 2.1 and 2.2. 2.

TICKETS AND ADVERTISING

2.1. All advertised Ticket prices, Concessions and Discounts are subject to availability and can be changed and/or withdrawn at any time, without prior notice. Gates Garden Centre may restrict Ticket sales to a maximum number per person or household and reserves the right to cancel any Tickets purchased in excess of this number.

2.2. Without prejudice to condition 3.1, in response to demand, we may amend Ticket prices, price bands and availability of Concessions and Discounts at our discretion.

2.3. All performance details and content descriptions are correct at the time of going to print or being published on www.gatesgardencentre.co.uk, and are subject to change and interpretation.

2.4. All personal data processed for the purpose of selling you a Ticket will be processed in accordance with the UK GDPR (as defined in section 3(10) as supplemented by section 205(4)) of the Data Protection Act 2018) (UK GDPR) and the Privacy notice displayed on our website.

2.5. Should you require any reasonable adjustments to be made, any access requirements should be made known to info@gatesgardencentre.co.uk at the time of booking, to ensure those reasonable adjustments can be made. This may include – but is not limited to – access to the accessible wheelchair area. All requests made are subject to availability and may not be possible if the request is made after the time of booking. 2

2.6. In the interests of other customers, parents or guardians may be asked to take noisy or disruptive children out of the big top.

2.7. In addition to 3.10, young people under 16 years will not be permitted into the big top without a parent or guardian who must be seated with the child and accompany them throughout their visit.

3. CONCESSIONS AND DISCOUNTS

3.1. One free Companion Ticket is available for a friend, relative or carer if you require assistance during your visit. By booking a Companion Ticket, your companion – who should be aged 16 years or older – accepts full responsibility for supporting you during your time at the big top whilst at Gates Garden Centre. A Your companion should be both capable of and available to support you throughout the entirety of your visit, including in an emergency scenario or evacuation and be without access needs of their own. For companion booking information contact info@gatesgardencentre.co.uk

4. REFUNDS AND EXCHANGES

4.1. We will use our reasonable endeavours to notify you of a cancelled or rescheduled performance using the details you provided at the time of booking. Tickets cannot be refunded unless a performance is officially cancelled or rescheduled. We cannot be held responsible for any costs incurred to you for travel, accommodation or any other related service as a result of a cancelled or rescheduled performance or refusal of admission, and all such costs are incurred entirely at your own risk.

5. CONDITIONS OF ATTENDANCE

5.1. Anyone wishing to enter the big top must be in possession of a valid booking (excluding babes in arms and infants).

5.2. Latecomers will be admitted into the big top during a suitable break in the performance. Please note late admission cannot be guaranteed and refunds or exchanges for an alternative performance will not be given.

5.3. Gates Garden Centre does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).

5.4. Animals are not permitted inside the big top big tops, with the exception of assistance dogs.